Edit 9/26/25: We are grateful that the company returned the missing air compressor to us. We wish the company was directly responsive to written contact regarding the other issues mentioned.***Our relocation with Best US Moving was marred by significant issues including a lost item, a considerable price hike, and poor-quality communication.We faced a shocking $1,900+ price increase for additional cubic footage at pickup despite verbal and written assurances that costs would align with our estimate. This points to either low balling us in our estimate, miscalculation at pick up (which I did note as will be shown later), or both. The foreman’s illegible inventory and lack of a requested final walk-through prevented verification of charges, creating pressure to agree before our closing. After proceeding with pick-up, I discovered discrepancies between our final estimate and the pick-up inventory including mislabeled box sizes, separate "piece" listings for cribs, bedframes, mattresses, and bedsprings (misidentified as “springboards).” Furthermore, piece number stickers were found on the walls in the house we sold, as well as on items we transported ourselves (like my stringed instruments). I also found that the company’s claim of an increase from 147 to over 300 pieces appeared to involve conflating “items” and “pieces” (e.g., listing multiples of boxes versus each box as a separate item). Additionally, while 33 pieces of lumber were overlooked on the estimate (14–20 cu. ft. in dimensions), this should have added less than $81. We've requested an audit, but they won't respond. We experienced many communication issues. A scheduled 8/17/25 video walkthrough was canceled two minutes before start time due to the consultant’s family emergency with no alternative representative offered, and the estimate given didn't match our charges at pick up. Then when we tried to nail down our pick up date, we were told it should be possible to tell us by 8/17/25. This didn't happen, so we requested a single-day pickup for the 21st on 8/18/25, and a customer service voicemail confirmed pickup for 8/20/25 (which we accepted). We also received an e-mail on the 19th from "support" at the company to inform us that "the pick up will be 8/20." We also responded to a driver text regarding our delivery availability stating we'd be ready the afternoon of the 21st, after which we received no follow-up that this might not be feasible (the distance would require leaving early morning on the 21st). As a result, the foreman’s indication of a potential two-day process caused panic, leading us to book different accommodations for the evening than planned, and then WE were blamed for not allowing for a two-day timespan. The only solution offered was for our mattresses to be removed from the truck and put on floors (which were soiled from the movers tracking in dirt on a wet day). Earlier, unresponsive communication (e.g., move date change requests from 7/24/25–7/29/25) also lacked acknowledgment without repeated follow-up, causing additional frustration. All of this added significant stress to an already challenging process. The company has yet to respond to us directly to address the entirety of these complaints amidst us reaching out to them since late August. A follow-up call was promised on 8/29/25 to address our concerns, but this was never done.To summarize, customer service is inconsistent despite claims of seven-day availability. Responses to our concerns have been largely absent. We urge Best US Moving to address these issues and caution potential customers until improvements are made. If you use their services, I highly recommend printing out your estimate to compare how charges are calculated at pick-up, insist on the pricing given at estimate (as they are only allowed to charge 110% of a non-binding estimate, and the FMCSA requires them to not to give low ball estimates). I also encourage you to take thorough notes and pictures regarding any difficulties you may face, should you take the risk.
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Best US Moving Inc. has been providing exceptional moving services for over 20 years, and our journey began with a passion for helping individuals and families transition to new homes seamlessly. The company was founded by individuals with extensive experience in the moving industry who identified a need for a reliable, customer-focused moving service that prioritizes professionalism and efficiency.
Our founders recognized the challenges and stress often associated with the moving process and were driven to establish a company that could alleviate these concerns for our clients. Drawing on their expertise and understanding of the intricacies of relocation, they assembled a team of dedicated professionals and set high standards for service quality and customer care. Over the years, our commitment to excellence and customer satisfaction has been the cornerstone of our success, allowing us to grow and become a trusted name in the moving industry.
From humble beginnings, we have steadily expanded our operations, refined our processes, and invested in the latest technologies to streamline our services. Our passion for helping people move with ease and our unwavering dedication to professionalism have been the driving forces behind our continued growth and success in the industry.
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