I requested a payout of $4,955 from BetDSI after completing a $38,000 rollover and being limited to wagers of only $100 per bet. Shortly after, I was informed that my account had been permanently closed because my betting activity was allegedly consistent with arbitrage betting, which is absolutely untrue. I was also told that my account was linked to another account — this is completely false, as I have never created or used any additional accounts.I submitted the payout request on a Monday, and the Friday before, I had contacted customer service to confirm that all my verification documents were in order, since payout requests are not processed on weekends. At that time, I was told everything was all set.Since then, I have been completely locked out of my account. I’ve reached out to the fraud department but have not yet received a response. Additionally, your FAQ section states that deposit and withdrawal transaction fees will be reimbursed, so at the very least, I would like to ensure that happens.That said, I am also willing to cancel my withdrawal request if my account can be reinstated and my funds reallocated accordingly.
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