I’ve been a member since 2022 and have never received the birthday bonus that is advertised on their website as a VIP benefit. Not once.
Every time I contacted support, they told me I would get an email on my birthday. This year I turned 35 and again received absolutely nothing. Now they are declining it entirely.
Advertising a VIP birthday bonus and then never delivering it is misleading and dishonest. If you’re going to list perks, actually provide them. Otherwise, remove them from your site.
Terrible transparency, poor customer service, and very disappointing experience.
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