I have been asked by email to leave a review of my customer service experience. I have in fact cancelled my membership and I told customer service why. In the confirmation email it states cancellation reason - unknown. I stated clearly why I was cancelling. At an appointment for a weights induction I got a £60 parking fine. I have a blue badge. But there is a new system where I was supposed to inform reception my reg. I didn't know that and Better customer service didn't care. I asked for him to cancel my membership and he kept telling me I could do it more quickly on the app. I had to insist he do it. Why would he want me to end the call, pick up the app to do a job he could do?
At the appointment I was told to wait in the library. 20 mins after my time I went to reception and asked if I had been forgotten? They sent someone up to the guy I was meeting. He asked why I didn't just come straight up stairs. But I said was was told to wait down here. Is Better a complete mess?
Now I am left appealing the parking company. That day and my experience with Better customer service has just left a bitter taste in my mouth.
I have now had another 2 parking fines which total £300 I cannot afford to pay these as I am living on disability payments. I have no idea of who to turn to and I notice Better say nothing of this in their response.
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Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.See more
