better.org.uk

4.1
4.1 Based on 161 reviews

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's c...

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Leslie Gallop
The facilities at Richmond Pools On The Park are filthy and is not up to the standards of other Bett

The facilities at Richmond Pools On The Park are filthy and is not up to the standards of other Better gyms. High level and low level cleaning are both being over looked and require urgent attention. The paving areas around the pools are not being kept clean and tidy. There is a build up of dirt, rubbish and discarded equipment in front of gym windows and around the exterior of the building. The external paving needs sweeping and jet washing on a regular basis. Deep cleaning is not taking place. Lockers are not being wiped out. Changing cubicles walls and doors are not being washed down. Wall tiles are not being cleaned. Upper and lower windows are in an extremely dirty state. Mirrors in gyms are not cleaned to a good standard. The yoga room floor is often not being cleaned on a daily basis, there is often dust in the corners. The floors in gym areas are not cleaned to a sufficient standard, there is dirt in the corners, under and around equipment. Gym equipment is not being wiped down on a daily basis. There is a general build up of dirt in the corners of where floors meet walls etc. Shower walls are not being cleaned. Base boards and wall plinths where walls meet floors are being over looked and require regular scrubbing. Things need to be moved when cleaning, there is a build up of dust behind doors. The floor balcony areas plus all around the staff room and the top of the staff lockers are in a shocking condition with engrained dust and grime. The scrubbing of tiled areas around the pool appears not to be efficient or organised as areas are missed or overlooked. This is a beautiful building, staff should be proud to work here and hopefully want to work in a building that presents to a high standard.

1
Date of experience: Feb 23, 2026

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Business Details

  • Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.See more

  • email customerservices@gll.org
  • call 03301231500
  • language https://www.better.org.uk

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