I love the classes, swimming and gym etc. The staff are awesome, welcoming and helpful. I have taken participated in many of the classes and someone with really bad anxiety and who struggled to step into fitness again I have found the experience to be really amazing, met friendly people and now look forward to booking new sessions when this once was a scary thing for me. Overall my experience has been positive and I have been a member since September. The classes and swimming really do help, I feel the physical benefits of getting fitter and am very much enjoying my journey and being able to take it at my own pace.
The only reason for 4 stars and not 5 is because I think the app could be improved.
If there are pool events and swimming lessons - they often leave a lane open for swim for fitness. When you book this, it doesn't let you know that there are other events going on and that you will be stuck in one lane. The staff will prioritise this lane for "competitive swimmers" who will complain that the "slower swimmers" are an inconvenience. This could be avoided if the app prompted us to let us know when we are booking whilst the pool is in use for other activities and could save a wasted trip. This is not the fault of the staff working at the time, it is simply something that should be made more evident on the app when booking.
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Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.See more