The website is good. The facilities I use are just OK. The staff are helpful and averagely enthusiastic about being there.
I gave it 2 out of 5 because the facilities provide me with what I need - a gym, a pool, a sauna - but the experience at my centre is sometimes severely lacking in some quite basic ways, and for the price of nearly £100 a month its a bit frustrating to be a member.
For example, imagine going into a sauna and there is wet & sodden mcdonalds food packaging left in there, or someone leaves a half eaten orange in the steam room, or someone is carrying around a glass to drink from, or the sauna is 60-65 degrees even though its been on for hours, or there are no signs asking people to respect other users by being quiet. The Spa experience at Walthamstow is far from great, its dirty in there more than it is clean in there, it can be loud, it doesn't always function entirely as it is supposed to and worse of all the lifeguards seemingly take responsibility to monitor the sauna area. They don't seem to care - they are busy monitoring the pool. I'm yet to see a cleaner or member of staff in there there during hours of operation unless its for them to fill up there water bottles.
It would be 4 or 5 starts if they had someone manage what happens in the sauna areas by monitoring and upholding simple etiquette and cleanliness which you'd expect from a c.£100 per month service.
And I've only been a member for two weeks.
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Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.See more
