Absolutely appalling service. Company took our money for an item that is out of stock, it is extremely upsetting given they provided us with delivery date. We had to contact them day before just to confirm delivery date as builders are on stand by to install the item. Customer service only then advise that this item is out of stock and will take at least 48hours before we have an update on delivery. Apologies, but this is not good enough excuse. No communication, no explanation as to why people can order of of stock items. We left only with a frustration and stress of having to buy another item when pipes have been pre installed.
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Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom.
We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space.
*Information correct as of 09/08/2021.
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