Worst retail experience of my life. Ordered a full ensuite, about 25 items from shower to towel rail, toilet etc etc. decent prices etc. 2 weeks later, 2 pallets arrive, wrong order completely. Then a pullavah of phone calls, emails etc. two pallets stacked high left sitting at my door in the meantime. Took another week for a pickup to be arranged. Refused to send my correct order in the meantime, holding me hostage until they got their goods back. Then sent out a small courier van , so small the two high pallets wouldn't fit in! Took another 2 weeks to arrange for a proper uplift. I waited until this went back. In the meantime, my "case handler" ( what a joke) promised me my actual order was all sitting ready and would be despatched as soon as they got confirmation the courier had uplifted the wrong order from me.
No. I was then told that was wrong information, my order would only be picked when ready to ship. Then another few days and another email. 3 items now out of stock. So I wait another lot of days. They come back in to stock. So I prompt again to get the order delivered. No. Actually now one of the items is on back order. I cancel that item. Eventually my order gets packed and I receive it today. I ordered January and finally got it today almost 2 weeks in to March. Never again. Their customer service is shocking. I had to cancel a plumber and tiler . I also had two massive pallets of appliances over 6 foot tall and over 150kgs each left at my door for weeks on end. As I had opened to check the order, I then had to order plastic wrap film at my own cost to weather proof the pallets from the elements. It poured with rain for weeks and Better Bathrooms didn't give a damn. I emailed my concern about these items getting damaged or stolen, they never responded to my concern. Of course I would have been held responsible for any damage. If I had have lived in a terraced street what would I have done?? I only eventually got action by directly emailing the Chief Executive at the parent group, but even then the support I got was woeful. I had to chase everything. Products look decent enough and prices were good, but I would not order again from this lot, if something goes wrong you are in for a hell of a time with them. One of the response emails had the audacity to refer to me as a VIC Very Important Customer. I would dread to think the service I would have got if I was just an ordinary customer. Shambles.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom.
We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space.
*Information correct as of 09/08/2021.
See more
