This is a rating based on buying a full bathroom suite which was installed just over 3 years ago. The only item we've not had an issue with is the toilet!
Shower: Very difficult to clean the tray and enclosure. Holder for showerhead has disintegrated recently. Screen comes off its rails constantly - a huge danger of falling and collapsing glass sheets around the kids. The waste forms a weird vacuum and we have to lift out the plug or else water does not drain and the tray floods.
Bath: Waste pipe has disconnected itself, letting a bath full of water drain through our kitchen ceiling. It's a back to wall bath so we're going to have to destroy the tiles and/or floor to fix this.
Sink: Basin waste disintegrated in less than a year. Better Bathrooms offered to replace it but I insisted on them paying a plumber to refit (as per consumer rights) and they refused. They eventually just starting ignoring me. I had a new baby so didn't have the energy to keep fighting or refer to a consumer watchdog.
Overall I found everything looked fine initially but has proved to be really low quality, and I desperately wish I'd spent more from a different company for even marginally better quality. I thought this would be a step up from Victorian Plumbing but in my experience it has been worse.
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Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom.
We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space.
*Information correct as of 09/08/2021.
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