Billions of dollars have been made selling & conning the elderly, so reading a “rando” text regarding my 82 year-old mother and her VA Home Loan a few weeks ago made the hairs on my neck stand up. My call was answered by Mr. Bert Lebhar, of Better Lending, LLC. Bert thanked me for calling/apologized for causing my anxiety. Allegedly, Mom had inquired about refinancing to pay off some debt and convert some of her equity into cash. I couldn’t wait to hear the “hook” on this one …The “hook” was this: Mom wanted to make the loan, and Bert said it was approved, but he wasn’t 100% comfortable closing the loan and was looking for a “biased” 3rd party to speak with Mom, review the loan estimate and advise whether the loan was genuinely helping, not harming. I couldn’t believe what I was hearing. After unsuccessfully trying to flush out alternate agenda, I called Mom/arranged visit. Review of the loan estimate revealed exactly what both Mom & Bert said it would: -The loan increases mortgage payment $200/mo+ while paying off debt costing $500/mo+ (saves $300/mo total) -Loan provides $10k cash -There are costs (loan not alleged to be “free”) -all numbers (costs/rates/payments) on point What the loan estimate didn’t show / but spending the evening with my mother did - was how happy my mother was. I read some of their text conversation and email exchanges which included Bert asking multiple times if Mom genuinely wanted the loan, if she thought it would really help her (and why), and for 3rd party contact info. If I didn’t know any better - I’d have thought Bert didn’t want to give her the loan. I’ve not shared this with you, Bert. So let me share it here : That is “strong” man. And I couldn’t be more appreciative. And for everyone else - loan closed Jan 10th, No issues whatsoever, entire process and closing = smooth as silk. Thank you for treating my mother with care, Bert. And for thinking about something other than a paycheck. You definitely went above & beyond. Better Lending, LLC - you’ve got a good one!
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a full-service mortgage lender with an easy and transparent process, with lower rates.
We are committed to building customer relationships and are focused on listening to our customers to provide proactive guidance and counsel in a responsive, professional manner. We believe in conducting business with integrity, respect, honesty, privacy and in the highest ethical standards. We promise to truly care for our customers, as well as our fellow employees going the extra mile to recognize their successes and their needs. We expect each employee to be accountable for their actions and responsible in delivering exceptional service. We are passionate about our work and share energy and enthusiasm with our customers and co-workers. We encourage an environment that supports teamwork, collaboration and cooperation to do what is the very best for our customers and First Savings Bank.
NMLS: 2085351See more
