My washing machine stopped working, and I described the issue in detail when requesting a service visit. A technician came the next day, and I paid AED 200 for the call-out/inspection.During the visit, I was told the machine could not be repaired and that a replacement part was required. I was told an invoice would be sent.The invoice was only sent two days later, so I ended up waiting 3–4 days in total to understand the next steps. The invoice did not clearly specify the part (no part number or detailed description). After I asked for the part number, I was quoted AED 650 for the part and a waiting time of around two weeks.Because of the delay and the lack of clarity, I arranged a second opinion with an independent technician. After inspecting and opening the machine, he identified a different cause and repaired it within one day. The washing machine is working normally now.Based on my experience, the initial diagnosis and proposed solution from Better Life did not resolve the issue, and the proposed cost and timeline were significantly higher than the actual repair that was completed.
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