Review Time
I am extremely disappointed with this delivery service. The appliance was not delivered within the promised timeframe, without any valid explanation. Even worse, there was absolutely no respect for the customer — no phone call, no message, no update to inform me about the delay.
I had to chase them myself just to get information, and even then, the responses were vague and unprofessional. When you order a household appliance, you organize your schedule around the confirmed delivery date. Failing to respect the deadline without any communication is simply unacceptable.
This company shows a complete lack of seriousness, professionalism, and customer respect. I absolutely do not recommend this service.
I am extremely disappointed with this delivery service. The appliance was not delivered within the promised timeframe, without any valid explanation. Even worse, there was absolutely no respect for the customer — no phone call, no message, no update to inform me about the delay.I had to chase them myself just to get information, and even then, the responses were vague and unprofessional. When you order a household appliance, you organize your schedule around the confirmed delivery date. Failing to respect the deadline without any communication is simply unacceptable.This company shows a complete lack of seriousness, professionalism, and customer respect. I absolutely do not recommend this service.
My washing machine stopped working, and I described the issue in detail when requesting a service visit. A technician came the next day, and I paid AED 200 for the call-out/inspection.During the visit, I was told the machine could not be repaired and that a replacement part was required. I was told an invoice would be sent.The invoice was only sent two days later, so I ended up waiting 3–4 days in total to understand the next steps. The invoice did not clearly specify the part (no part number or detailed description). After I asked for the part number, I was quoted AED 650 for the part and a waiting time of around two weeks.Because of the delay and the lack of clarity, I arranged a second opinion with an independent technician. After inspecting and opening the machine, he identified a different cause and repaired it within one day. The washing machine is working normally now.Based on my experience, the initial diagnosis and proposed solution from Better Life did not resolve the issue, and the proposed cost and timeline were significantly higher than the actual repair that was completed.
Our experience with Better Life, the distributor of Smeg, has been incredibly disappointing and the worst we have encountered . We invested in a very expensive kitchen appliance package, including a top-of-the-line Smeg oven, microwave, and other electronics. Shockingly, almost every appliance has broken within the first year.The most unacceptable issue was the Smeg oven door literally falling off after just one year of normal use. This was the most premium model offered — supposedly the best in quality. Better Life is now refusing to take responsibility because the warranty has just expired, but let’s be very clear:A luxury Smeg oven at this price should NEVER fail in one year. This is a quality defect, not normal wear and tear.We have owned far less expensive ovens for many years without a single issue. To pay a premium and have major failures so quickly — only to be told “nothing can be done” — is unacceptable.Better Life’s after-sales service is unhelpful, dismissive, and unwilling to stand behind the products they sell. We deeply regret purchasing Smeg appliances through them.Avoid Better Life and avoid Smeg — the price is luxury, but the durability and customer support are absolutely not.
Very rude customer service Purchases refrigerator and kettle Kettel not working properly lot of noise when switched on hardly used itGiven to check and rectify almost 5 days no calls or news about our productWhen called nobody picks up callRegret purchasing product with better life.
Bad experience.. not recommended better life absolutely.I bought washing machine on February 19 after 2 months it’s not working well, there’s leaking water coming from the drawer and the portal as well.. after the technician checked it he told me the water coming from evaporation temperature and detergent must be like a spoon.. I already have LG and Ariston machines, both working excellent, I use to put same kind of soap and same quantity
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