Bought a Terim Wine Cooler and after a day noticed that the temperature was not stable - set at 5C but going to 13C. The technician came and said this is normal as 13C is the ambient outside temperature - means room temperature - in Dubai - from where do they get this explanation. Anyway they refused to axchange the unit saying that this is a normal operational issue. So I am now saddled with a defective wine cooler!They have no interest or desire to solve the issue as they dont want to have any spikes in their normal mundane day where they do nothing productive. The worst and most ineffecient technical support ever. They should change their name from Better Life - as this is misleading.
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