I am shocked by the assistance I received from the support team. After an accidental renewal, I sought help as these funds are crucial for my grandmother’s life-saving medication. The representative advised me to cancel my subscription to initiate my billing request. Once I did so, terminating the service I just paid for, they switched to a rigid script to deny my refund due to a lack of visible workout results. How can a wellness service claim to prioritize health while disregarding a family medical crisis? I was misled into cancellation just for them to deny my refund. This isn't merely about the amount; it’s about basic human compassion and misleading customer service practices. Please improve your approach and prioritize your clients over profits.
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Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.See more
