Review Time
I am extremely disappointed with the support I received. After an unintentional renewal, I reached out for assistance because I urgently need these funds for my grandmother’s life-saving medication. The representative advised me to cancel my subscription to initiate my billing request. Once I did, cutting off the service I had just paid for, they switched to a rigid automated response to deny my refund due to a lack of visible workout results. How can a wellness company profess to care about health while disregarding a family medical crisis? I felt misled into cancelling just so they could deny my refund. This isn't solely about the amount involved; it’s about basic human empathy and misleading customer service practices. I sincerely need that refund and hope the company prioritizes its clients over profits.
I am shocked by the assistance I received from the support team. After an accidental renewal, I sought help as these funds are crucial for my grandmother’s life-saving medication. The representative advised me to cancel my subscription to initiate my billing request. Once I did so, terminating the service I just paid for, they switched to a rigid script to deny my refund due to a lack of visible workout results. How can a wellness service claim to prioritize health while disregarding a family medical crisis? I was misled into cancellation just for them to deny my refund. This isn't merely about the amount; it’s about basic human compassion and misleading customer service practices. Please improve your approach and prioritize your clients over profits.
Warning. This service denied my refund just one day into my subscription. There were no beginner-friendly exercises, and I ended up injuring myself trying them. This is unsuitable for newcomers. They also bombard you with offers for expanded subscriptions. I feel quite foolish for even trying this. Update: they have now offered me a month of free mental health support, but I’m unsure how to perceive this.
Be cautious not to fall into subscription traps. I completed a quiz for a small fee, but they charged me additional amounts without my consent. I attempted to cancel immediately, but they refused. I received nothing for the additional charges and had to escalate my complaint to my bank for a refund, which they also denied. Beware, as this feels like a scam.
I tried the initial free trial and realized it wasn't for me. I completely forgot about it until I was charged for the service. I give them five stars because when I emailed to explain, they promptly issued a refund without any hassle. That is a reliable company that genuinely cares.
I've tried various workout routines with minimal success, but just two weeks into this one, I feel and look significantly better. Every part of my body gets a workout! I'm adding HIIT next week. Thanks for an excellent app at a fair yearly price! I hope it stays this way!
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Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.See more
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