I am extremely disappointed with the support I received. After an unintentional renewal, I reached out for assistance because I urgently need these funds for my grandmother’s life-saving medication. The representative advised me to cancel my subscription to initiate my billing request. Once I did, cutting off the service I had just paid for, they switched to a rigid automated response to deny my refund due to a lack of visible workout results. How can a wellness company profess to care about health while disregarding a family medical crisis? I felt misled into cancelling just so they could deny my refund. This isn't solely about the amount involved; it’s about basic human empathy and misleading customer service practices. I sincerely need that refund and hope the company prioritizes its clients over profits.
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Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.See more
