One year ago, I registered for a 1-month trial with BetterMe and provided my card details. I used the app for only a few days and immediately canceled my subscription. Despite this, BetterMe has been illegally charging my account 350 TRY every month for the past year without my authorization.This is a serious violation of consumer rights and constitutes unauthorized billing. Under international and local consumer protection laws, continuing to charge a canceled subscription is unlawful.I hereby demand: 1. A full refund for the entire 12 months of unauthorized charges. 2. A written confirmation that my account and billing details are permanently deleted from your system.If this matter is not resolved immediately, I will: • File formal complaints with consumer protection authorities, my bank, and relevant financial regulatory bodies. • Report BetterMe to international fraud monitoring platforms. • Publicly share this experience across all major review sites and social media channels.Because of these repeated unauthorized charges, I was also forced to cancel my credit card to protect myself from further fraud. This has caused me unnecessary stress, financial loss, and inconvenience.I expect immediate action and a written resolution within 7 days.
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