betterme-pilates.com

I started the BetterMe program and was consistent with it for 11 days. I appreciated the flexibility

I started the BetterMe program and was consistent with it for 11 days. I appreciated the flexibility of it! I could adjust the intensity, play my own music instead of theirs (sometimes it was the same playlist every day they had on) and even take it on vacation. I was definitely starting to notice results. Unfortunately, after 11 days I suffered a traumatic injury and will be unable to continue the program for the next few months as I heal. The customer service team was very understanding and paused my subscription so that I can continue to use it when my body is ready. I look forward to starting back up again

Date of experience: Mar 15, 2026

Great workout, great customer service

I started the BetterMe program and was consistent with it for 11 days. I appreciated the flexibility of it! I could adjust the intensity, play my own music instead of theirs (sometimes it was the same playlist every day they had on) and even take it on vacation. I was definitely starting to notice results. Unfortunately, after 11 days I suffered a traumatic injury and will be unable to continue the program for the next few months as I heal. The customer service team was very understanding and paused my subscription so that I can continue to use it when my body is ready. I look forward to starting back up again

Date of experience: Mar 15, 2026

Helpful customer service.

Date of experience: Mar 14, 2026

I purchased a 28 day course hoping it…

I purchased a 28 day course hoping it would benefit my health, I have arthritic knees and did not think it would be too hard. Unfortunately this was not the case but I did nothing to further cancel any further subscriptions and unfortunately an amount for a new course was debited from my bank. After contacting Betterme it took all of 1 hour at most to explain by e-mail why I was cancelling and a refund for the amount paid back into my account . Excellent customer service

Date of experience: Mar 13, 2026

Very happy with the app and the great…

Very happy with the app and the great customer service behind it.

Date of experience: Mar 13, 2026

Good service

Customer service replied quickly and kindly. I made a mistake by switching up e-mail adresses. None the less is was helped kindly and a solution was provided.

Date of experience: Mar 12, 2026

Appreciation

I wanted to take a moment to thank you all for your support and help in clarifying my experience and making me feel at ease with my decision to give this a try. Thanks again!! Responses were very timely and informative!!

Date of experience: Mar 12, 2026

I’m really enjoying the BetterMe app

I’m really enjoying the BetterMe app! The workouts are simple to follow and perfect for building a consistent routine, especially the Pilates programs.I also ordered the Pilates kit. At first I was worried about the cost because I needed to prioritize other important expenses, but their customer support was very understanding and helped me find a solution that worked for my budget.Great app and excellent customer service. It made me feel valued as a customer and motivated me even more to continue my fitness journey.

Date of experience: Mar 10, 2026

Watch this company

Watch this company. They take money out of your bank account without notifying you. They then refused to refund you. I would not recommend this app to anybody. Stay away!!

Date of experience: Mar 09, 2026

Got charged for free trial

They charged me for one month plan even though I signed up for the free trial.

Date of experience: Mar 07, 2026