I accidentally subscribed to a supplementary coaching plan and unsubscribed within 21 minutes. I have clear email timestamps proving I never used the service. However, BetterMe refused my refund and offered 'discounts' instead. This is an unfair trade practice. I have already filed a complaint with the FTC and BBB, and I am disputing this charge with my bank. STAY AWAY from their deceptive billing!UPDATE: I refuse all alternative offers or discounts. I want a FULL REFUND only. My Ticket ID is 15125555. I have already contacted your support multiple times, but no progress was made. Please process my refund immediately as stated in your reply that users can decline alternative offers.UPDATE (Feb 24, 2026): After declining their initial discount offers and insisting on a full refund by citing their public response, the company has finally issued a 100% refund (1,799.99 THB). I have also successfully cancelled the main subscription to prevent future charges.Lesson learned: Do not accept their "discounts" if you want your money back. Stand your ground, provide clear evidence (timestamps), and use public platforms like Trustpilot to hold them accountable.
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