Terrible customer service and zero security controls. Not only are they unresponsive, but even when they do respond it's simply a key word search of their database and then copy/paste -- zero thinking, attention to detail, or any real attempt to solve issues. Furthermore, they allowed a 3rd party to randomly withdraw from my account without my permission.
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Betterment is the smarter automated investing service that aims to provide optimized investment returns for individual, IRA, 401k, and rollover accounts.