Review Time
I have tried disputing 5 things so far with ZERO luck. Every single time they have made me jump thru hoops and have yet to actually refund me money for a claim for something I didn't receive from a vendor. I really don't like this company's customer service. They suck.
I created an account as a training process from another app. Never went back to my account. However, all my information was sent to the dark web from Betterment. I am still searching for a way to remove all my information from their database.
On Jan 30, 2025, my email address and name was found on the dark web. I received three fraud alerts from creditwise through Capital One. the alert showed that Betterment was the source of my email being compromised. They either sold my personal information or failed to keep it secure. Betterment has other more important data, such as SSN, address, birthday, etc. So I told them to delete all my accounts and delete my personal information. They said that only California residents are protected so unless I can prove that I live in California, they will continue either selling or sharing my personal information or failing to keep my personal information secure.
I have tried disputing 5 things so far with ZERO luck. Every single time they have made me jump thru hoops and have yet to actually refund me money for a claim for something I didn't receive from a vendor. I really don't like this company's customer service. They suck.
There's no customer support. My debit card was compromised. They sent me a text asking if the charge was legit and I said NO. The next information that I got was that the charge would be disputed and a new card would be sent to me.Long story short, it's been a month and I still don't have a debit card that works. I asked to speak with a supervisor but all I could do was get an email back, no phone call. Absolutely no customer suppport.
Job one for any company that handles your money is data security and privacy. Betterment has failed that basic test. According to an email they recently sent their customers, "an unauthorized individual gained access to certain Betterment systems through social engineering." While the hacker did not gain access to customer accounts, "we believe the unauthorized individual did access other customer information, including certain names, email addresses, physical addresses, phone numbers, and birthdates." This is unacceptable. To make matters worse, Betterment says that federal law prevents them from deleting my personal information from their systems. While California law gives me the right to have them "lock down" my info so that it cannot be accessed through their website or app, when I exercised that right, Betterment said it may take up to 45 days for them to comply!Thankfully, my account was an old one, and I had long ago transferred the funds elsewhere. I will not be sending them back to Betterment ever again.
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Betterment is the smarter automated investing service that aims to provide optimized investment returns for individual, IRA, 401k, and rollover accounts.
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