Review Time
I have been a customer of their photofraphy website hosting service for more than 15 years. Went to a competitor due to lack of new technology offerings. Came back and paid for a year's subscription. Have not hand a single day of service all year. No responses to emails and calls. This has killed my business and my artistic pursuits. I am outraged and hurt.
I've been on BetterPhoto for 8 years and in recent years on a paid subscription. The website went down in about February 2025 and along the way Mr. Peak promised the subscribers that they would have a free year when up and running. The site is running but I got no notification of that and cannot get ito the new site unless I pay again. No answer to emails or the phone number listed.
I have been frustrated with your site for a number of years, but it’s too much trouble to start again so I continue to remain loyal after over 20 years. I miss your two for one special because that made it cost-effective. A free year is a very minimal amount of generosity. But it’s a start.
I have been a member with a website with BP for many years, but earlier this year they started having all kinds of problems. Finally, things got sorted out, (I thought), but now, (June of 2025), ALL my photos are GONE from the site. They just cannot seem to get their act together. After attempts to contact them I get no response. I would NOT recommended using Better Photo.
I had an issue almost a year ago with missing an annual payment. I've maintained a website there since at least 2010. At first they tried to restore my site saying that i should be able to access it within a eeek. This was SPRING of 2024. I never regained access. Since then I have periodically reached out by email to one of the three or four customer service email addresses. I've had no reply at all in 10 months. I'm desperate to restore my work. Just last week I paid a fee all over again hoping that someone would reach out to me. All I got was a short acknowledgement of my payment. The customer service used to be so good and they were so reliable. I think they must have changed hands. I'm so extremely frustrated. I maintained that site for over 15 years just to have a record of work that I did when I was younger. It is the only place that that curated body of work existed.😢
I have been a member of Betterphoto for 20 years. I have been unable to adequately use the site since January 2025 when they began their "upgrade" . Unable to upload photos and unable to view my most reccent photos. I have emailed "customer service" five times with no reply. The only phoe number I have for them rings busy. So frustrated - I pay for my membership.
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BetterPhoto helps photographers share photos with an easy-to-use system that's both affordable and powerful. It's photography joy and inspiration through a great member community. BetterPhoto's Web site hosting services for photographers is easy-to-use and highly customizable. Our monthly photo contests are the most fun, objective, and prestigious photography contests on the Web.See more
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