I wanted to buy an e-sim tariff plan for my daughter's Apple watch. Following a list of supported providers from Apple's webpage I went to Truphone which (information from Truphone's page) was acquired by BetterRoaming. I filled the form on the website, selected 1-year plan and was immediately charged 199PLN (Polish currency ~47 Euro's). Not only the tariff plan was not activated on my Apple Watch but also nothing appeared under my profile making it impossible to cancel 7 day free period. The support portal to which I am redirected (https://jira.1global.com/) appears to close the tickets immediately after they are opened (status moves to "Closed"). Not the most comfortable way to name a ticket state them from my perspective. There is no alternative way to contact support.[Update]: Contact was made via e-mail explaining that there was failure with transaction processing on BetterRoaming side which resulted in activation not being completed. I was offered to cancel the subscription (which I chose) or work on the issue. I will update experience score based on the outcome.[Update#2]: Funds were returned, based on the bank account records it seems that this indeed might have been a failure with a payment (transaction has disappeared from history). Changing experience 1->3
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