Name: betterroaming.com
Telephone: 000000000
Rating: 2.9

Amy Ward Guest

I was very happy with the excellent customer service from your team member Astral. We were able to g

I was very happy with the excellent customer service from your team member Astral. We were able to get to the bottom of the issue and it was a mistake I had made that prevented the plan to activate. Very happy I can now utilise the watch for my son and delay the a smartphone as a good alternative. Cheers
Amy

Date of experience: Feb 28, 2026

Craig Phillips Guest

1 month ago

In all my life, I’ve never had such a proactive support from a tech company. Astral contacted me to

In all my life, I’ve never had such a proactive support from a tech company. Astral contacted me to ask if I needed assistance as he noted I had not yet installed my Better Roaming plan after a week of purchasing. Indeed I did need help, and Astral rang promptly to patiently and clearly explain the issue and walk me through it. The issue was fixed and he made several follow ups to make sure was all ok.
I am still in disbelief a telco would make such attempts to support such a small user with onboarding. Thanks Astral for the incredible initiative and patience.

Date of experience: Feb 07, 2026

Lewis Anderson Guest

2 months ago

Disappointing service for safety needs

I subscribed to this service for my teenager’s Apple Watch with the aim of ensuring safety and emergency communication. Unfortunately, the network reception is extremely poor. Even in a major urban area, the watch struggles to make or receive calls and texts around 40–50% of the time. For a service meant to offer reassurance, this level of inconsistency is unacceptable. An unreliable network is nearly as problematic as having no contact at all.

Date of experience: Dec 22, 2025

Armistead Guest

2 months ago

Perfect for Connecting a Smart Watch for Kids

I utilize this service to connect a smart watch for my pre-teen child. Since they're not ready for a phone yet, this is an excellent choice for messaging and sharing locations. I highly recommend it. While texts can sometimes be a little delayed, we are very satisfied overall.

Date of experience: Dec 19, 2025

Jerri Guest

3 months ago

Simple setup process

The setup was very straightforward, providing peace of mind knowing we can communicate with our child.

Date of experience: Dec 03, 2025

Alexandra Cooper Guest

3 months ago

Excellent support team

Incredible support! I'm truly thankful for the team for continuously reaching out and offering assistance. The device works well, the child is content, and everything is great:))) thank you!

Date of experience: Dec 03, 2025

EW46 Guest

3 months ago

Paying upfront for a full year brings me peace of mind

Being able to pay upfront for a full year for my daughter's device gives me great peace of mind and simplifies things as a parent. If I had any suggestion, it would be helpful to have a consistent contact number for support. Currently, we have a number from one state while being located in another.

Date of experience: Dec 02, 2025

Katie J. Guest

3 months ago

Proactive and thorough assistance

The support team proactively contacted me upon noticing that my plan hadn't been activated properly. They were patient and meticulous in resolving the issue and ensuring everything was fixed.

Date of experience: Dec 02, 2025

drlu74 Guest

3 months ago

Paying upfront brings peace of mind

Being able to pay upfront for a full year for my daughter's device gives me great peace of mind and simplifies things as a parent. My only suggestion would be to have a consistent state phone number; currently, there's a number from another state, and we are based in a different one.