I purchased a 1 month 1 GB LatAm data and went on a 14 day trip to Brazil, Argentina, and Peru. It was not easy to setup APN. After many tries and failures, the setup was finally successful. For the first 2 days in Sao Palo an Rio De Janeiro, I was able to use the data on and off. When it was off, there was good signal but no internet. From the third day, there were no internet at all for the next 5 days. I contacted customer service by email using the hotel wifi. There is no phone numbers to call. They gave instructions to solve the problem but none worked. I gave customer service all the settings they asked for. I got no response for the next several days. Today, customer service surfaced saying they didn't hear from me and assumed my problem had been fixed and closed my file. These few day, I was able to use the internet on and off, mostly off. The only way to get it back is to toggle the eSim on and off, The customer service is non-existent. To update, customer service finally contacted me after my trip was over. They offered many apologies and voluntary refunded the total cost in a very swift manner. Due to this, I increased the number of stars from one to three.
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