I ignored all the other reviews and thought I won't have the same problems. I did.I paid for an eSim and it didn't connect so I requested a refund because a competitor worked immediately.It takes them 24-36 hours to reply via email which is the only method of communication available and they always contradict each other.First person asked for the ICCID. So I supplied it and waited and waited for a response. Finally I get one and a different person says that's useless they can't find how to issue a refund based on that and asked for the email.YOU MEAN THE EMAIL I'M USING TO COMMUNICATE WITH YOU?!?So now I'll have to wait another day or two and probably get the run around again. Then they have the nerve to put a line about "this issue will automatically close in 2 days".It takes y'all that long to respond!By far the worst customer support I've ever experienced. Imagine if you actually had a time sensitive issue while abroad?Please don't ignore this and other reviews that all say the same thing. Stay far away from this company. It's not worth it. You'll just end up like the rest of us regretting our decision.I just want my refund for your defective product. It shouldn't have taken more than an hour! It never connected to the network so no data was ever used.
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