I had a watch plan with Truphone and was not notified that my service was being switched over to Betta Roaming. Since then, I’ve been unable to access my Truphone account to sort out payment issues, and they have been no help in getting me access. They’ve informed me that the number has now been terminated, and despite my attempts to resolve this, they’ve been unresponsive. They don’t answer calls, and their email responses are incredibly slow. When they do reply, it’s just the same generic message with no real assistance. The service has been absolutely terrible, and I am extremely disappointed with their lack of support. I would strongly advise against wasting your time with them.
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