Signed up for service for my son on February 6th, 2025. When we received the activation message, the number provisioned for my son's cellular plan is for Atlanta, GA instead of my town which is near Philadelphia, PA. I've submitted 3 ticket requests to their support portal (2 immediately when I received the activation email and 1 today) and I haven't received a confirmation email about the support requests or a response to my inquiry. If I don't hear back today, I'm submitting a cancellation request.UPDATE: After sending additional support requests via their online form, I heard back from them today. They told me that the phone #s are generated automatically by the system and they can't offer customized number (I never asked for a customized number). I replied saying that I was concerned the system thought we were based in Atlanta and asked if they could reset the phone number and have the system generate one for our area. We'll see what they say.UPDATE #2: I cancelled my original plan and signed up for a new one hoping that the number would be based on my location. Unfortunately, numbers are randomly generated and not based on subscriber location. That's lame.Anyway, tried to provision the plan on my son's watch and although it's installed, there's no cellular connection. Currently waiting on support to reply in regards to this.
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