After 7 weeks of back and forth. I'm done!.Case #02380567.Synopsis: When purchasing a subscription for an Apple watch roaming plan, the payment was processed, but an 'activation error appeared on screen', later confirmed by 'technical support team' as a system error. Key Issues:1) It takes three days for email address "support'at'betterroaming.com" to respond.2) each time Support team responds, its a different person, and the problem needs to be re-described.3) promises made to fix their technical issues are not fulfilled. 4) promises to reply to 'follow up and respond' are not fulfilled.5) Australian complaints department (+61861863635) conveniently redirect calls to voicemail. messages are never responded to.6) A refund was issued, after which, the instructions given to me to 'try again', failed. "You already have an active plan in this device's EID. Or we are activating a plan for this device's EID, at the moment it's not possible to activate another."7) No further responses to emails were received and requests to call my mobile were ignored.Update 18Feb25. A disingenuous response from BetterRoaming. An email and voicemail received (from UK number) in response to my trust pilot review confirming their failure, and another empty promise made to fix the issue… two weeks later and no response or rectification.
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