Entered a family plan, paid $99 and two days later it was terminated with no explanation. My child was unable to use his iwatch to contact us at a time when we were expecting/relying on it. Contacted better roaming by email to request plan is reinstalled. Received a response 5 days later and was advised to enter a new plan and pay a further $99. Very reluctant to use this service due to lack of customer service and likelihood it will happen again.
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