Update January 6, 2025: Changed from 1 Star to 3 StarsAfter weeks of trying to explain my situation, someone finally realized they in fact charged me money (which was denied by BetterRoaming for weeks) and eventually refunded me. Will stay at 3 stars as it cost a lot of time and energy arguing with their CS about a super simple and clear matter. -----------It's not great being left stranded in a foreign country without internet when you relied on an eSim from BetterRoaming. What's even worse is when they outright deny that you even purchased the service from them, although I have the plan visibly available as purchased in my Better Roaming App, a BetterRoaming eSim in my device and a charge on my credit card from their parent company "TP Global Operations". They cannot refund me "because they never charged me and I bought my plan at another provider", although my credit card statement clearly shows the charge with their merchant ID.The is the stupidest "explanation" I ever heard in my life. PS: eSIM from another provider worked instantly and reliable
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