My Apple Watch eSIM does not work. The network coverage is extremely poor (in central Manchester!) The Watch cannot make or receive calls even when it does have network connection. I was getting support via Better Roaming, I did all the tests they asked me to do, I even went to an Apple Store and had them check that it wasn't an issue with the Watch. The Apple Store said the Watch is 100% fine and it is an eSIM issue. But now Better Roaming are ignoring my emails. I don't know why they can't just give me a new eSIM and see if that resolves the issue. They don't accept phone calls so I am now stuck paying for an eSIM that does not work and no way to resolve this. It was Case 02353281.
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