Had no issues for almost 3 years when it was TruPhone, but once it became branded as BetterRoming over the summer the service went downhill. I was on a month-to-month plan and my service got disconnected due to my credit card expired when it came time for renewal (this part is my fault, so I totally understand). So after I updated my credit card to reinstate my account, BetterRoaming charged me *AGAIN* after one week because they kept the original renewal date (even though I had no service for 3 weeks). So basically I paid for an entire month, for only 1 week of service. I emailed the CS agent back and forth, and they said there was nothing they could do. Obviously, after several emails I just gave up as it wasn't worth the trouble nor my time. I moved over to another service provider since then and much happier. I think BetterRoaming should put more resources to their actual customer service, rather than scanning and replying Trustpilot reviews for damage control. Good riddance.
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