ETA 12/24: Today, five weeks since that (second) messed up delivery, a "customer support" person emailed me -- to inform me that my shipment was recorded as delivered on November 11. In the first place, NO! It was delivered on November 21, and there are a string of emails between me and the company indicating that. This person either can't read, or didn't bother to do their research -- or someone is LYING. Also, do they SERIOUSLY think that a five week response to a delivery problem involving perishable food is reasonable??? Someone isn't even using their head. ---Since January, I have had 5 shipments of seafood from a specific vendor in Alaska that have shipped via BetterTrucks. In April, a shipment was received into the Minneapolis Hub, and from there was to come to me in a northwestern suburb of Minneapolis 30 miles away. Rather, they sent it to Detroit Michigan. Needless to say, when it got to me the next day, it was spoiled and had to be destroyed. Today again, a shipment arrived to the Minneapolis hub. It sat there for 9 hours before it went out for delivery. It has been out for delivery now for more than 3 hours, and according to their tracking map, which may or may not be accurate, it went 40 miles past my city and has been sitting up in a small town for 3 hours without moving. From previous experience, it seems they don't use company trucks, but private drivers and their vehicles, so for all I know it's sitting in someone's driveway. Better Trucks refuses to take phone calls. They will not answer emails. There is NO way to communicate with them. Why they are still in business is beyond me. They offer no help, no support, not even the courtesy of a response. They used to have a chat support, but they have eliminated that now also. Beware! This place is shady. They deserve the F that the BBB has given them.
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