Review Time
I ordered quite a few bottles of CoQ10 and I gotta say the ought cancelling the subscription would be fine.
It gave me a side effect I couldn’t tolerate. No shade on the product just not for me.
So I tried to cancel the subscription and ask for my money back as per the guarantee.
The subscription CANNOT be cancelled with the click of a button like 99.99% of subscriptions out there.
First emails sent to company Friday. I have used both care@bettervits and admin@bettervits and sent two follow up emails since. I’m giving them till Friday to respond before sending another email and if no response after another week I will be contacting my credit card company. 2 weeks and 3 -4 emails is ample time to get it together.
Trying to give them benefit of doubt and chance to do the right thing. I’m good at tracking subscriptions and delaying them whilst stuff gets sorted, so good luck to them screwing me out of money. Do the right thing and stand by your word, bettervits.
For everyone else out there being scammed by their disallowance of subscriptions, I’m actively working with the FTC and state attorney general. This is a textbook violation of consumer protection. A class action suit is coming.
I could not give it zero!! This company is a scam! I ordered a product and they have signed me up to a subscription without my knowledge and taking money from my account without permission .There is no cancellation button on the account and I have emailed to no avail. This company is completely un ethical and a total scam.
I have had to change my credit card as I did not subscribe - just ordered a one off purchase and they have charged me for more. No phone number and they do not respond to emails. You can't unsubscribe online or delete card details.
Avoid at all costs. If you make a one off purchase - they will sign you up to a subscription and keep sending you the same product over and over. Impossible to contact them, no response to queries via their web form or email address and they have no telephone number. I ended up raising a dispute with my credit card company and getting them to block any further transactions.
I purchased a product that wasn't suitable for me and attempted to cancel my subscription. Unfortunately, I couldn't find a cancellation option on the website, so I emailed them. However, I was charged £30 for the same product this morning. I've reached out again, but the website seems to block any cancellation requests. Proceed with caution, and definitely avoid subscriptions. I might have to cancel my debit card to prevent further charges. Very frustrating experience.
I purchased a product that didn't meet my needs and tried to cancel my subscription, or so I believed. The website offered no clear option to cancel, so I contacted the support team via email. However, I was shocked to see a £30 charge for the same product this morning. I've emailed them again, but the site appears to hinder any cancellation attempts. Proceed with caution if you're considering a subscription; it might lead to more headaches. I may have to cancel my debit card to prevent any further charges. Very disappointing experience.
I'm struggling to cancel a subscription I wasn't even aware I agreed to. This company lacks professionalism and has not responded to my inquiries. Reading other reviews raises red flags about potential scams, so I've stopped payments as the only solution. This company should be ashamed of their practices and will be reported as a scam. Avoid at all costs!
After experiencing sleep issues, I ordered some gummies that were advertised to help, spending £25. Unfortunately, they made no difference to my sleep. To my surprise, I received a notification from my bank about another £25 charge. The company has offered a full refund if I return the order, which is a positive note. A word of caution to future customers: be careful when placing your order.
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