In December, my Betty.com account had been stuck in verification for over two weeks.
I contacted support out of frustration because I couldn’t access my own funds. The agent, Lance, responded by locking my account instead of helping.
Another support agent later reviewed the situation, apologized, and unlocked my account. Later, I contacted support about a completely unrelated issue (my bonuses and promotions not working). I was connected to the same agent, Lance. I told him I had left a negative review about the first incident. Immediately after that, my account was placed on self-exclusion.
I did not request self-exclusion at any time. Management and support refuse to acknowledge what happened or investigate the agent’s actions. This is clearly retaliation and unacceptable.
I have contacted email support multiple times and they will not help. I will now be escalating this to the Kahnawake Gaming Commission.
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