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WARNING- ACCOUNT PUT ON SELF EXCLUSION OUT OF RETALIATION . Used to be one of my Fav sites, until o

WARNING- ACCOUNT PUT ON SELF EXCLUSION OUT OF RETALIATION .

Used to be one of my Fav sites, until one support agent ruined entire experience.

In December, my account had been stuck in verification for over two weeks.
I contacted support out of frustration because I couldn’t access my own funds. The agent, Lance, responded by locking my account instead of helping.

Another support agent later reviewed the situation, apologized, and unlocked my account. Later, I contacted support about a completely unrelated issue (my bonuses and promotions not working). I was connected to the same agent, Lance. I told him I had left a negative review about the first incident. Immediately after that, my account was placed on self-exclusion.

I did not request self-exclusion at any time. Management and support refuse to acknowledge what happened or investigate the agent’s actions. This is clearly retaliation and unacceptable.


Because your team is choosing to uphold a 'Self-Exclusion' that occurred immediately after I reported Agent Lance for misconduct—despite already being unblocked once for lance locking my account—I have officially escalated this to the Kahnawà:ke Gaming Commission.

I have requested a full audit of the December logs to prove this was a retaliatory act. I am also prepared to share these transcripts with AskGamblers and CasinoMeister to warn the community of these practices.

I am still open to a manual reinstatement of my account should you choose to resolve this internally before the Commission’s investigation proceeds

Date of experience: Mar 01, 2026