If I could give zero stars to Bettycloths, I absolutely would. My experience with this company has been one of the most frustrating and disappointing I’ve ever had as an online customer. What was supposed to be a simple order turned into weeks of wasted time, endless emails, and complete disregard for basic customer service.I placed an order and waited more than a month for it to arrive. When the package finally showed up, only one of the two items was correct. The second one — the Men’s Retro Stitched Knitted Waffle Three-Dimensional Fabric Zipper Long Sleeve — was completely wrong. I immediately contacted their support team, attaching clear photos to prove the mistake and politely asking how they intended to fix it. Their first reply was absurd: they claimed that the product I received was correct and offered me a so-called “compensation” of $8.Naturally, I refused. I explained again, with photos and order details, that the item was not the one I ordered and asked for either the correct product or a full refund. Instead of solving the problem, they asked me to send the same photos again — this time specifying that they wanted them in JPG format, under 1MB, along with the waybill and the SKU QR code. I complied, even though I had already sent everything they needed. Weeks went by, and every response I received was either evasive or contradictory.At one point, they admitted that the wrong product had been sent because of a “system problem” — yet they also claimed they could not send a replacement because the correct item was “out of stock.” That was another lie, because I checked their own website, where the product was clearly available for purchase. When I pointed that out, they simply ignored it. Instead, they kept increasing their ridiculous “compensation”: first $8, then $10, and finally $12 — without even clarifying what currency they were referring to. To make matters worse, they suggested that if I wasn’t happy, I could return the product to their warehouse in China at my own expense.This kind of behavior is completely unacceptable. The error was entirely theirs, yet they tried to minimize it, deny responsibility, and shift the burden to the customer. Their so-called “customer service” is nothing more than a series of automated, copy-paste responses that show zero willingness to actually resolve a problem. Their communication is chaotic, coming from multiple email addresses, often with broken English and vague promises that lead nowhere.I’ve spent far too much time trying to get a fair solution for something that should have been simple. The level of unprofessionalism I’ve encountered is shocking. Offering $8 or $10 for an incorrect item worth over €35 is an insult, not compensation. The way they handle complaints shows a total lack of respect for customers.To anyone considering ordering from Bettycloths: don’t. Save yourself the frustration, the wasted time, and the disappointment. Their website may look appealing, but behind it lies an unreliable, untrustworthy operation that refuses to take responsibility for its mistakes. I will never buy from them again, and I strongly urge anyone reading this review to stay far away.
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