beyondbank.com.au

1.9
1.9 Based on 13 reviews

...

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Miss Sarah Campbell
Beyond Bank's Risk Department - faceless decision makers

Beyond Bank's Risk Department (who my customer service agent was unable to put me in touch with) decided to close my account without notice (which they can do in their T&C) - but they also failed to live up to their own T&C which says after a closure they must advise me that it has happened, and why. Upon ringing when I couldn't access my account the CS agent (who was trying to help) only recited the T&C that says it is the bank's commercial decision to close an account. God forbid I withdrew my own money from my own account, keeping within their maximum daily withdraw limits.

1
Date of experience: Jan 06, 2026

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