Review Time
Completely wiped their hands when trying to retrieve funds from a scam. All evidence provided - provided the person in question responsible and the response was: unsuccessful in retrieving the funds due to the following reason: declined - no response.
Called to follow up on lack of information provided and reason why and was met with unhelpful rude customer service. Will be looking to change banks
Completely wiped their hands when trying to retrieve funds from a scam. All evidence provided - provided the person in question responsible and the response was: unsuccessful in retrieving the funds due to the following reason: declined - no response.Called to follow up on lack of information provided and reason why and was met with unhelpful rude customer service. Will be looking to change banks
Since we opened our super account at Beyond Bank 2 weeks ago, most of our requests to transfer our money have been denied and our account has been blocked. We have spent hours on the phone and have been to the branch twice. They claim there is remote access to all the devices we have tried to use. They refuse to give us access to our money, despite the fact that we're over 65.Although the customer service people have been nice, we still can't get most of our transfers through.It is frightening when one can't transfer their life savings money where they want.
Beyond Bank's Risk Department (who my customer service agent was unable to put me in touch with) decided to close my account without notice (which they can do in their T&C) - but they also failed to live up to their own T&C which says after a closure they must advise me that it has happened, and why. Upon ringing when I couldn't access my account the CS agent (who was trying to help) only recited the T&C that says it is the bank's commercial decision to close an account. God forbid I withdrew my own money from my own account, keeping within their maximum daily withdraw limits.
On Tuesday 9th December 2025 I noticed an account had been opened without my knowledge so I rang them straightaway and I told them what had happened and they locked the account immediately so nobody could use it while I was on the phone without keeping me waiting. Also on the same day my ANZ Account got hacked and some money was transferred from ANZ into that account without my knowledge as well.
After careful consideration, I’m giving Beyond Bank 1 star. Their service was deeply disappointing. While they claim “we must take all aspects of a customer’s needs into account,” their rigid customer service approach feels dismissive. There are much better banks to bank with.
I rarely ever do reviews however with regards to beyond bank they have to be the most disgraceful company I have ever had dealings with in over 40 years. They had been recommended to me by my previous employer and the experience I had with them was shameful. After I left the previous company, there was an issue with the final payment and despite over five emails to them. Queering, where the payment had gone I got absolutely zero response from them. These emails were sent to them via their customer service listed email. It was only by chance that my previous employer when speaking to them that they admitted to him that there had been a computer glitch with the final payment which I had not received. Since then they did correct the payment. However I had a credit card with them which now shows a zero balance which formerly was $354, again, having sent them an email via their app regarding how this has disappeared, I have heard no response from them. If anyone is to give you a recommendation regarding this company, I wouldn't go near them and would seek a better alternative.
For the last 9 Months I have raised an issue with this Beyond Bank that they withdrew Monies from an account and permitted payment to an external Service provider without my Knowledge. That Money was for the purposes of Mortgage Payment. After I had realised what they had done without my permission I raised the issue several times, this was ignored time after time. So in an effort to raise awareness I deducted that same amount from my monthly payment in Lieu of what they had done. Next thing I have their debt Collection department not only demanding but also threatening and intimidating me so much so They have listed me on CRA because I refuse to make up the difference. And again this month I have had to go through the whole process. At the beginning I had 2 options Beyond Bank or the Commonwealth needless to say I made the wrong choice. I even sent emails and messages to their HR manager in South Australia all falling on "DEAF EARS" For a financial Services provider they currently have a great deal of systemic problems with Management , let alone Customer Service STAY AWAY find an alternative source of funding even as of today the 27 October this saga still goes on
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