For the last 9 Months I have raised an issue with this Beyond Bank that they withdrew Monies from an account and permitted payment to an external Service provider without my Knowledge. That Money was for the purposes of Mortgage Payment. After I had realised what they had done without my permission I raised the issue several times, this was ignored time after time. So in an effort to raise awareness I deducted that same amount from my monthly payment in Lieu of what they had done. Next thing I have their debt Collection department not only demanding but also threatening and intimidating me so much so They have listed me on CRA because I refuse to make up the difference. And again this month I have had to go through the whole process. At the beginning I had 2 options Beyond Bank or the Commonwealth needless to say I made the wrong choice. I even sent emails and messages to their HR manager in South Australia all falling on "DEAF EARS" For a financial Services provider they currently have a great deal of systemic problems with Management , let alone Customer Service STAY AWAY find an alternative source of funding even as of today the 27 October this saga still goes on
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