On July 24, 2014, I went on a restaurant's website (Rolberto's) and placed an order. The web page is managed by Beyond Menu. The order was confirmed, and I was provided with an order number: #107088718. The web page instructed me to pick up the food at 7:25 PM. I went to Rolberto's Taco Shop at 3755 Murphy Canyon Rd, San Diego 92123 about 20 mins later.When I arrived, the restaurant was closed. There was a sign in the window indicating 'We Are Closed July 23,24,25" I was frustrated and disappointed. I don't understand how this could happen, why am I able to place an order and receive confirmation and an order number when the restaurant is closed? I reported this to Beyond Menu support via email, they replied to my email and tersely apologized, but did not address my concern as to how this happened but instead blamed it on the restaurant. I feel Beyond Menu blew me off even though their platform processed the order for a restaurant that was closed. Be careful when placing an online order at Rolbertos or any other restaurant that uses Beyond Menu, this organization is obviously not coordinated with the restaurants it partners with.
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BeyondMenu provides commerce solutions to restaurants. We provide restaurants with websites, online ordering, POS, and dine-in solutions.
