Review Time
This company only cares about the monetary transaction. If something goes wrong they just punt you back to the restaurant. In my opinion, if they are a part of a transaction, they should bear at least some of the responsibility and help solve the problem. Not using this company again even if it means I need to order from a non affiliated restaurant.
This company misspelled the business name causing a lot of page rank drop, mismatch errors, which almost bankrupted the restaurant! This happened after they tried to charge the restaurant owner thousands, they made websites, dozens of spam pages, when they did not get the money, they kept spamming the pages so Our restaurant got penalized by search engines, they refuse to remove these 3 year old spam pages, their websites, and could care less about the damage they caused.Personally I would never use this company for anything! We have contacted them several times and they refuse to stop damaging our company! I guess that is what court is for, they are forcing us to take legal action against them!
Overcharged me for a transaction I did not approve, when given screenshots and proof that they overcharged, they refused to take responsibility. Don't trust them with your transactions or money. I am a really big fan of the restaurant but the fact that they use this service make me hesitate to make online order.
The Beyond Menu pricing was higher than the restaurant pricing. The receipt from the restaurant was $49.17 and “Beyond Menu” charged me $57.88. Inflating the restaurant’s menu pricing on each item is shady and not transparent or good business practices. I will never use Beyond Menu again for this reason.
Akai Hana should not be using their preferred online order system called " BeyondMenu" to take their online orders. It's a disgrace. I placed an order today at 6:48pm. On my confirmation email it said pick up time was 7:18pm. I arrived to the resturant on time given and my order had not even come through to the resturant. The hostess checked and played with the machine for a bit and my order finally came through. She apologized and said she would put my order in and that they would make it ASAP. I told her, not to worry and I would wait in my car, waited another 15 mins , came back in and my order had not been made yet. I asked how much longer it would take to have my one sushi roll made and they said they didnt know and that sit- down customers at resturant take priority. I was very disappointed. I have been a customer for over 10 years and never had a bad experience here. I didn't just want to wait with no expected time for my food to be ready so I asked for a refund.They were having problems refunding me as BeyondMenu is a third party system they use and can't just cancel orders at the resturant. She had to call their customer service to have them refund me. Wasted an hour of my time. What a horrible system. Apparently for what the hostess said this has been a ongoing issue with BeyondMenu.
Exceptional flavors and great service. This is our ho to place for Indian food in the Littleton area. Love the saffron rice, naan, chicken tika masala, Chana saag and rice pudding. So good! We order spice level 5 or 6 and love it! Nice people too.
Don't order through Beyond Menu. I just ordered food from my local Indian restaurant online with the option to pick it up and when I got to the restaurant the owner of the restaurant told me to not use Beyond Menu because I paid $30 extra on my order than I would have if I ordered directly from the restaurant because they up-charge for commission. For example my chicken curry was $24.99 and the restaurant would have charged me $12.99. This is deceptive marketing on behalf of Beyond Menu because they don't give any warning to let you know that you're about to pay $10 extra per dish when ordering through them. I called and spoke with somebody in customer service and they told me they wouldn't give me a refund so I kept on pushing and they said a manager will call me back. I'm hoping they will do the right thing. I understand an up-charge for delivery but pick-up should never be extra.
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BeyondMenu provides commerce solutions to restaurants. We provide restaurants with websites, online ordering, POS, and dine-in solutions.
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