While I do appreciate this app for supporting local businesses, I unfortunately just had a very bad experience with them. I ordered some Chinese food with an 8:25pm ETA. By 9:22pm it still hadn’t arrived, so I called the restaurant to follow up and they said they don’t deliver to my address and advised me to call Beyond Menu to request for a refund. I would’ve not received any warning had I not called the restaurant. So I called Beyond Menu to request for a refund and also requested for addition compensation, perhaps a discount to my next order for the inconvenience, for showing a restaurant available to my address when it isn’t. The customer service rep issued my refund but declined my request for additional compensation, stating it’s the restaurant who should provide me with a discount instead of them, and that I should call the restaurant directly to request additional compensation. I just find that if an app is claiming the delivery to be available to my address that they should be responsible, and if they’re claiming it’s the restaurant’s fault, that it should be their problem and not mine. Now if a friend asks me what I think of Beyond Menu, I would tell them unless you’re ordering from a restaurant within walking distance, the app is unreliable and you may find yourself waiting for food that will never come.
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BeyondMenu provides commerce solutions to restaurants. We provide restaurants with websites, online ordering, POS, and dine-in solutions.
