Awful company. I am requesting a chargeback for a purchase made from BGASTORE.UK (order number 6180738, ordered on 17 January 2026, total £73.80). The goods were delivered in poor and unacceptable condition: the glass in the larger 40 x 50 cm frame was broken on arrival, and both smaller frames were damaged in multiple places. All items are faulty and unusable, they do not meet acceptable quality standards. I have attempted to contact the merchant on three separate occasions via their customer service email as stated in their returns policy, but have received no response and no offer of a refund or replacement. Due to the faulty condition of the goods and the merchant’s failure to engage or resolve the issue, I am requesting a full refund of £73.80 via chargeback.
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