I enrolled my daughter in online tuition classes with BHANZU after being assured of a certain standard and structure of teaching. Unfortunately, the classes delivered were not what was promised at the time of enrolment.
The quality and format of the sessions did not meet the expectations that were clearly communicated before payment. Despite raising my concerns, the company insisted on full payment upfront and has refused to issue a refund, even though the service provided did not align with what was advertised.
As a parent investing in my child’s education, transparency and integrity are extremely important. I am very disappointed with both the service and the way my concerns have been handled.
I would advise other parents to carefully review all terms and request written confirmation of what is being promised before making payment.
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