Posting another review as I haven’t heard back from them despite me sending email
Team,
I am extremely disappointed and frustrated with your service.
Despite many follow-ups, we currently don’t even have a teacher, and no one has informed us about anything. The teacher just disappeared without any notice, and no one from your team is responding to calls or messages. This is not acceptable.
What is even more concerning is that the only time there seems to be a response is when a public review is posted. Emails and direct communication are being ignored. If this continues, I will have no choice but to share all of these concerns publicly, including everything I have already raised over email.
Honestly, it feels like your only focus is collecting money. You ask for full payment upfront, but after that, there is no proper support or communication. Your customer service has been very poor.
This is not what we signed up for.
I need:
• A clear update on what is happening
• A teacher assigned immediately
• Proper communication going forward
Please respond urgently.
Thank you
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