bharattaxi.com

Unethical and Unprofessional

Beware Everyone. Not Sure how they got the good reviews below, but with me these guys have cheated.I have booked the cab through them for my Trip to Badrinath from Rishikesh. All i requested them was the cab to be comfortable, neat, clean and not too old(as the route was hilly and dangerous). I did this request multiple times and they assured me it would be fullfilled. They quoted the proce of Rs16,000 ALL INCLUSIVE for a trip of 4 days.Before a day their contact in Rishikesh started throwing tantrum that AC will not be switched on. He even went to the length of lying that in mountains driving an AC car is not allowed. I contacted backthe agent of BHARAT taxi who facilitated booking, she promsied to get back but never revert.I only approached her, on the 3rd attmept she said that i would need to pay Rs 2000 extra per day if WE want AC, going back on her words of Rs16000 ALL INCLUSIVE. BY this time it was already late and we thought of going ahead with the journey. Next morning when the car arrived at our hotel, we were taken aback at the conidtion of the car. The seats were all soiled up and its was stiking like something has died inside the car. It was 8(thanks to Driver, so didnt came at the decided time of 6 AM and was delayed by 2 hours)in the morning and we had 13-15 hours of travel ahead of us , we couldnt afford to looase any time. On Speaking to the owner of the car, he plainly said that car was washed and put the blame on Driver that he forgot the seat covers.So we used the NEWPAPER on our Seats (i have the pictures of Soiled seats if anybody intrested) and purchased and air fresherner and used that in the car to make the smell bearable. Entire way we had to keep on spraying on the seats and in the car to make our journey bearable. Had our Guruji not been with us, i would have reported these guys to police then and there only.During the entire trip we had to keep on spraying. Another highlight was Driver who was not a safe driver at all, every 2 hours we had to remind him to drive safe and slow.Entire trip i kept on complaining Bharat taxi about the conditions but no actions were taken from their side. They already had the their commision pocketed as an advance, so i believe they dont even bother.I am not sure on the other routes, but in Rishkesh i would NOT recommend this site. On My return back to Rishikesh, i enquired about same trip cost from other Cab/Taxi shops and it came out to be 14,000 ALL inclusive(Along with AC).All i can say is i got cheated and these guys made fool of me. My Only fault was to trust these guys and not inquring in the market. I did so many trips in India and across other countries, it never happened with me.So word of Caution for Everyone if you are planning to hire from them while in Rishikesh/Haridwar. Otherwise get ready to be cheated and pay for dry cleaning of your clothesPS - I have all the pics and Whats app chat available with me to support these claims.

Date of experience: Sep 10, 2020