I bought a fridge freezer from a British Heart Foundation. Before purchasing, I specifically asked whether they would take away my old fridge freezer, and I was told they would, as long as it was in working condition. Based on this information, I went ahead with the purchase, paid for the appliance, delivery, and agreed on a delivery date.
On the day of delivery, the new fridge freezer was brought to my home, but they did not take the old one, stating that there was no space on the van. I was then asked to contact the store to arrange a separate collection, which I had to organise the following day.
In the meantime, I cleaned the fridge freezer I had purchased and noticed details that are not easy to see in the shop, such as adhesive tape inside the drawers used to hold parts in place.
After a few days of use, the appliance started to develop water and ice build-up in the freezer compartment, which eventually formed a large sheet of ice. After investigating, I discovered that the internal drainage system had been blocked with a material (like rubber), most likely to prevent leaks during transport or in-store storage, which prevented proper drainage of defrost water.
This led to water accumulating and eventually leaking out, initially appearing as a serious fault. I was eventually able to identify and resolve the issue, but it required time, effort, and additional electricity consumption.
In addition, when collecting my old fridge freezer, they refused to take it due to a minor fault in the door seal, despite the appliance being fully functional. This condition had not been made clear to me beforehand, as I was initially told it only needed to be in working order.
Overall, the experience was frustrating due to a lack of clarity regarding the collection conditions, inconsistent information provided, and the condition of the product received without proper inspection before sale. I would strongly recommend checking all terms carefully before arranging purchase or delivery.
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The British Heart Foundation has over 175 Furniture and Electrical stores across the UK selling sofas, dining sets, beds, TVs and much more, at incredible prices.
Pre-loved items arrive in our stores every day, and we also offer a range of new goods. Whether you're looking for a modern item or an antique gem, our shops are the ideal hunting ground with a huge range to choose from.
We also offer a free collection service to customers who are looking to donate their furniture and electrical items.
Our vision is a world in which people do not die prematurely or suffer from cardiovascular disease. By shopping and donating with us, you are helping us to fund cardiovascular research that could save many more lives.See more
